What is your refund policy?

You must review your ticket selection before you submit and confirm your order. There are no exchanges or refunds once a ticket has been purchased. Notwithstanding the foregoing, a refund or exchange may be possible upon immediate notification to us of any mistake caused by the system during the tickets purchase process.

Can I purchase tickets onsite?

Yes, we have a box office at the event where you can purchase tickets with cash or credit card. However, due to capacity restrictions, tickets may not always be available at the box office.

What size group can go in?

We like to send in groups no larger than 5 or 6, so everyone gets a chance to shoot the zombies.

What should I do if I can’t print my ticket and I don’t receive an email confirmation?

Please bring a photo ID of the person who purchased the tickets to the box office.

What does it mean that time slot i would like to purchase is crossed out or there are not enough tickets in the drop down quantity menu at selected time?

If you need to change your ticket, please email basementofthedead@gmail.com or CALL (630) 896-2466 at least 48 hours prior to your purchased time slot and we will try to accommodate your request based on event availability. Time slot changes requested on site may not be accommodated.

How long will the experience last?

This question depends on which package you purchase and how fast you walk through the Apocalypse. Some groups run right through, while others take their time. It really depends on how well you can handle the fear!

What happens if a zombie bites me?

A zombie will not “bite” you. The zombies cannot touch you (accidental touching may occur). The zombies are wearing headbands that are sending a signal at you. If you get to close to a zombie, before you shot it, you will be registered as bitten. Your gun will be disabled for 3 seconds as a penalty for getting “bitten”. You are not pulled out of the game. You are allowed to finish no matter how many times you have been bitten.

Do I need to print off my tickets?

We do recommend printing off your tickets. However, if you do have a smartphone, we are able to scan the tickets from your phone.

Can I switch the time/date of my ticket? I can’t make it to my reservation.

Cancellations and rescheduling need to be done 24 hours before your scheduled time. However, this event does tend to sell out, so if there are no more tickets available, then we are unable to reschedule your time. We highly suggest planning your trip in advance. However, please note, we do have a no refund policy. We do not give refunds under any circumstances.

Are there discounts for children?

No.

Is there an age limit?

We do not have an age limit. However, we do suggest that this event is pg-13.

Can pregnant woman takes part in the zombie outbreak LIVE event?

We do not recommend pregnant women to go through the haunted house. We suggest calling your OBGYN and/or Physician to discuss the situation with them.

CAN I BRING MY GOPRO INTO THE EVENT?

No you cannot. No photography of any kind is allowed inside the event.