You must review your ticket selection before you submit and confirm your order. There are no exchanges or refunds once a ticket has been purchased. Notwithstanding the foregoing, a refund or exchange may be possible upon immediate notification to us of any mistake caused by the system during the tickets purchase process.

Yes, we have a box office at the event where you can purchase tickets with cash or credit card. However, due to capacity restrictions, tickets may not always be available at the box office.

We like to send in groups no larger than 5 or 6, so everyone gets a chance to shoot the zombies.

Please bring a photo ID of the person who purchased the tickets to the box office.

If you need to change your ticket, please email basementofthedead@gmail.com or CALL (630) 896-2466 at least 48 hours prior to your purchased time slot and we will try to accommodate your request based on event availability. Time slot changes requested on site may not be accommodated.

This question depends on which package you purchase and how fast you walk through the Apocalypse. Some groups run right through, while others take their time. It really depends on how well you can handle the fear!

A zombie will not “bite” you. The zombies cannot touch you (accidental touching may occur). The zombies are wearing headbands that are sending a signal at you. If you get to close to a zombie, before you shot it, you will be registered as bitten. Your gun will be disabled for 3 seconds as a penalty for getting “bitten”. You are not pulled out of the game. You are allowed to finish no matter how many times you have been bitten.

We do recommend printing off your tickets. However, if you do have a smartphone, we are able to scan the tickets from your phone.

Cancellations and rescheduling need to be done 24 hours before your scheduled time. However, this event does tend to sell out, so if there are no more tickets available, then we are unable to reschedule your time. We highly suggest planning your trip in advance. However, please note, we do have a no refund policy. We do not give refunds under any circumstances.

No.

We do not have an age limit. However, we do suggest that this event is pg-13.

We do not recommend pregnant women to go through the haunted house. We suggest calling your OBGYN and/or Physician to discuss the situation with them.

No you cannot. No photography of any kind is allowed inside the event.